Bristan Group move to SAP S4/HANA,  a cloud-based Enterprise Resource Planning system. 

We wanted to let you know about a change that Bristan Group have been working on. 

We are busy preparing to move from our current on-premise Enterprise Resource Planning (ERP) system, IFS, to a cloud-based ERP system, SAP S4/HANA. By moving to this cloud-based system Bristan Group will stay at the forefront of best practice and receive regular, market leading, system updates.

This switch over is currently planned to take place either on September 1st 2025 but rest assured we will keep you updated on our plans as we approach this date, regardless of whether it changes or not. 

To minimise disruption to partners, we plan to go live over a weekend, this means we will be closed to new orders or customer services for one working day (our shut down day), which also means we will not be delivering product the day after this shut down. 

Please share this news with any of your teams that you believe may be impacted.

We understand that you may have some questions so please find some helpful FAQs, however if you have any questions that are not listed, please reach out to your contact who will aim to respond as soon as possible.

Frequently Asked Questions

What is an ERP?

ERP stands for Enterprise Resource Planning. It is a system that runs our essential core business processes such as finance and procurement. It is often referred to as the system of record of the organisation. 

Does this impact Bristan and Heritage Bathrooms?

Yes, the change impacts all of the Bristan Group so impacts both Bristan and Heritage Bathrooms.

Are there days when I can’t order?

You will not be able to order or contact customer services for one day during our switch over, this will be on 29th August. 

Do I need the change the way I order?

No, how you order products from us will not change.

Will there be any impact on EDI?

No, EDI ordering and invoicing will remain the same

When will I receive my orders?

We are planning to have only one day where we do not take orders. This means that deliveries will be paused for one day. Deliveries will then resume as usual.

What will happen to my payment terms (if this were to be an order on last day of the month, as example)? 

Payment terms will not be affected.

Will I still get an order acknowledgement?

Yes, order acknowledgements will still be sent out as normal.

Are any product codes changing? 

No, product codes will stay the same.

Will the time I need to order by, for next day delivery, change after the switch?

The requirement to order by 4pm for next day delivery will remain the same.

What will Bristan Group do if they are not able to go live?

We will only go live if ready. We will remain on the current system and the site closure will not happen. We will confirm changes to the communicated Go Live dates in good time

What if there are issues after the switch over?

We are not anticipating any issues with the switch over due to how we are managing this project however, it is always possible. We will be managing these closely to resolve them as quickly as possible if they occur. We will also have the ability to follow a roll back plan to resume business activities should we need to.

I have a query about an order or the change?

Please connect with your usual Bristan Group contact with any questions or queries you have.