Quality and design
Alongside service, our focus on product quality and design has helped Bristan stand out from the crowd, with ranges such as 1901 and Prism continuing to be firm favourites more than two decades after they were first launched.
Our home in Tamworth
When Bristan Group moved its headquarters to Birch Coppice, Tamworth in 2006, we invested in a state-of-the-art warehouse and distribution system, giving us the platform to continue delivering nationwide next day delivery.
In July 2026, Bristan Group became part of FM Mattsson Group. Today, Birch Coppice remains at the heart of our operation and is home to our award-winning customer experience team.
Expert support
Whether customers need installation advice, quick maintenance guidance or help finding the right solution, our customer experience team is on hand to provide expert, practical support.
That support continues beyond the phone. Our nationwide team of service engineers is out on the road every day, visiting homes and sites to provide hands-on help with installed products, so customers feel supported long after purchase.
Innovation and testing
Innovation continues to play a central role in our story, with our product designers and engineers developing solutions shaped by real customer needs. Every product is tested in our own in-house test lab, an industry first, and we are UKAS accredited to test thermostatic mixer valves (TMVs) to TMV2 and TMV3 standards.
From the very beginning, our values have remained constant. We’re focused on inspiring active use and enjoyment of our products, day after day, by being the first choice for taps, showers and accessories.
