What's new at BristanNew designs and new finishes available now

Cookie Policy

What’s in this policy?

1. What are cookies
2. Are cookies safe?
3. Cookies on Bristan and how we use them
4. Change my personal settings

Protecting our customers is at the heart of everything we do at the Bristan Group and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we'd like to explain more about how and why we use them.

What are cookies?

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use the Bristan site more efficiently and save time by not having to re-enter details each time you visit. They also make sure you receive the most relevant information from us. We use two types of cookies on our website: 

Session cookies that are deleted after each visit. These are used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. 

Persistent or tracking cookies that remain in place across multiple visits to our sites. At the Bristan Group we use tracking cookies to help us gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data and use of our site. This statistical data does not identify any personal details whatsoever. 

All of these cookies are essential to successfully use our website. 

Are cookies safe?

Yes, cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer.

Cookies on Bristan and how we use them






Bristan website uses Sitecore and this relates to the cookie stored by the functionality of the website. When a user starts browsing a unique session ID is created, which keeps track of all the information regarding that session.




This cookie is set by Live Agent to provide live chat support functionality to the user.







This cookie is set by LiveAgent and is used for providing online chat and customer support functionality by Bristan.

1 year



Site Core Analytics allows us improve the experience you get on the Bristan.com website.

1 year





These cookies are installed by Google Analytics. The cookie is used to calculate visitor, session, and campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

1 year



This cookie is set by Lead Forensics and allows our website to track visitor behaviour on the site. Tracking is performed anonymously.

1 year








This cookie is set by Hotjar and is a tool we use to improve customer experience to our customers. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to Bristan on the browser, this ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. Tracking is performed anonymously. Read more about Hotjar

1 year



This cookie is set by Facebook to deliver Advertising when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. Tracking is performed anonymously.

1 year






The cookie is set by crwdcntrl.net. The purpose of the cookie is to collect statistical information in an anonymous form about the visitors of the website. The data collected include a number of visits, average time spent on the website, and the pages have been loaded. These data are then used to segment audiences based on the geographical location, demographic, and user interest provide relevant content and for advertisers for targeted advertising. Tracking is performed anonymously.

1 year




The cookie is set by rlcdn.com. The cookie is used to serve relevant ads to the visitor as well as limit the time the visitor sees an ad and also measure the effectiveness of the campaign. Tracking is performed anonymously.

1 year



This cookie is set by AppNexus. The cookies stores information that helps in distinguishing between devices and browsers. This information is used to select Advertising served by the platform and assess the performance. Tracking is performed anonymously.

1 year



The cookie is set by Facebook to show relevant Advertisings to the users and measure and improve the Advertisings. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin.

1 year 3 months