This guarantee is in addition to your statutory and other legal rights and is subject to the following conditions:
The product was purchased within the United Kingdom or Republic of Ireland.
The product is used in domestic applications only. For commercial or non-domestic applications such as leisure centres, sports clubs, hotels, premises operating as a business, the guarantee period is reduced to 1 year.
The guarantee applies solely to the original purchaser with proof of purchase.
The installation must allow ready access to all products for the purpose of inspection, maintenance or replacement.
Repair under this guarantee does not extend the original expiry date. The guarantee on any replacement parts or product ends at the original expiry date.
Any part found to be defective during the guarantee period will be replaced without charge, providing that the product has been installed in accordance with the product's fitting instructions and used as the manufacturer intended.
The guarantee does not cover damage or defects caused by:
• Incorrect installation
• Repair using non-Bristan parts
• Accidental or wilful misuse
• Corrosion caused by the use of inappropriate cleaning products
• System debris, including the build up of limescale (which can be controlled through regular servicing and maintenance)
• Products are not covered by our guarantee if they have not been or are not used in line with their intended purpose, and only for indoor use unless specifically specified by us for outdoor use
• Compensation for loss of use of the product or consequential loss of any kind.
If your product does not function correctly when you first use it, contact your plumber and make sure that it has been installed and commissioned in line with the Installation and User Guide supplied with the product. If this doesn’t solve the problem, then please visit www.bristan.com/bristancare
for some helpful hints and tips, or contact Bristan Customer Service on 03300 266 273 where our expert team of advisors will be able to offer you, or your plumber, help and advice.