What's new at BristanNew designs and new finishes available now

Customer Service


For over 45 years, we’ve delivered reliable and long-lasting products, backed by incredible customer service and reliable guarantees for added peace-of-mind. If you need some help, this page gives you some of the key things we think you might need to know. However, our award-winning Customer Service team are always here to help.

You can contact us on 0330 0266 273 Monday to Friday – 8.30am to 5.00pm


If you're looking for a spare part, simply click on the ‘find a spare’ button below.

Find a spare


Need some help? Check our FAQ's for answers to some of our most commonly asked questions.

Our FAQ's


Quality you can rely on. Our products come with reliable guarantees for added peace-of-mind.

Our guarantees

Returns Procedure

We work hard to make sure you love your product but if you do need to return it, we have made the returns process simple.

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Caring for your chrome

We've developed a 'Love your chrome' cleaning kit which can be used to look after your Bristan taps and showers.

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We're proud to be a zero-to-landfill company. Our specialist waste management partner ensures that general waste is mechanically sorted to remove the recyclable materials, while any residual leftovers are thermally recovered to produce electricity.

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Register a product

Register your product with us now and, if you do have any queries after installation, we'll be able to identify your product and give you the best advice quickly.

Register a Product


Need some help? Speak to one of our friendly experts.

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