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Community is the beating heart of Bristan - that’s why we’ve created the On Tap Team - installers supporting installers. 

Our installer-to-installer community began when we created the On Tap Facebook Group, which has gone from strength to strength thanks to plumbing business owner Andy Steer, our lead moderator. The group is all about building a friendly community of installers to chat with like-minded people and share top tips and best practice. 

On top of that, installers can stay up to date with the latest Bristan news and product updates and get the chance to take part in exclusive giveaways. 

We’ve now extended our On Tap group to a Team of five community leaders that will offer fresh peer to peer perspectives and ideas from reviewing products, spotting trends to sharing their passion for the trade.

They love their work, they’re brilliant at installation and, of course, they’d love to hear from you. 


Our lead moderator, Andy hails from the seaside town of Seaford, East Sussex. Having been in the industry for 42 years, his business A M Steer cater for domestic and commercial customers, and there’s not much Andy hasn’t seen or done when it comes to plumbing. And the one tool he wouldn’t be without? His tape measure, of course. Read more about Andy


“Ask questions” is Briony’s number one tip when it comes to anyone starting out in the industry, and with 25 years of experience working in Jersey, she’s well placed to advise. Her business Phoenix Plumbing and Heating Ltd work mainly across domestic and light commercial. What’s her favourite part of the job? Changing taps, naturally. Read more about Briony


Having started plumbing through an apprenticeship with a local company, James started J D Griggs Plumbing in south-east Kent in August 2020. His passion for plumbing derived from a taster session in school and he’s not looked back since. In the near future, James sees an increase in smart controls for heating systems and more instant hot water taps.  Read more about James


From an early start in IT to a growing Plumb-Web on the outskirts of Peterborough, James knows that looking after your existing customers with brilliant service is the easiest way to develop a business.

Read more about James


There are very few things that Lloyd loves more than a bar shower mixer change (maybe with the exception of Brighton and Hove Albion), and it’s this enthusiasm that has seen Lloyd progress from starting at the age of 16 through to running LWL Heating & Plumbing with his dad, brother, wife and my mum. A true family business. Read more about Lloyd