1. I've noticed the Easyfit base design has changed from the initial launch version, was there a design fault?
We are committed to continually improving our products, and often revise our designs throughout the life of the product. The early designs of the Easyfit base allowed for the base to be fitted incorrectly, meaning that if installation instructions weren’t followed correctly the base could have been fitted backwards resulting in the tap being at risk of popping off from the base.
Once we were made aware of incorrect installation and the potential flood risks this could have caused our customers we revised the design of the Easyfit base. Since then other amendments have been made to increase finished product stability and also further reduce any potential install errors.
2. Does this mean the early version are faulty?
No, the early versions of the Easyfit bases were not faulty, however the design did allow for the base to be fitted backwards, this resulted in the grub screws not screwing directly into the locating holes. Therefore, if installation instructions weren’t followed correctly the tap could then be left at risk of popping off from the base.
3. How many Easyfit Taps have been returned due to faults with the Easyfit bases?
Since the launch of the Easyfit taps, we have only received less than 0.2% returned that are classed as a manufacturing fault. The amount that are directly linked to the Easyfit base itself would be significantly lower than this amount, as a manufacturing fault covers everything from missing parts to surface and finish damage. These incredibly low return rate figures, only strengthen the confidence we have in the Easyfit system and its quality and reliability. We have not been made aware of any current problems with Bristan Easyfit Taps.
4. Are you aware if anyone has experienced any issues with Bristan Easyfit bases/Tap?
The initial design of the Easyfit base had 2 pre-cut grooves in the base body, for the grub screws to locate within and secure the body to the base. Instances where the base was fitted incorrectly, resulted in the grub screws being in the wrong position to locate within the grooves and subsequently, they were able to work loose.
We listen to any feedback given and take on board any suggestions to improve, update or modify our designs. We offer solid guarantees on all of our products and have a team of field based service engineers to attend installations of product issues should they occur. With almost all occurrences of Easyfit tap base issues or taps popping off from the bases, we will arrange for field service engineers to attend and complete full assessments of the product installation and root causes.
5. Is there a risk of the grub screws coming loose over time?
The initial design of the Easyfit base had 2 pre-cut grooves in the base body, for the grub screws to locate within and secure the body to the base. It also featured a 'front' marking, to help ensure the base was fitted in the correct orientation. Instances where the base was fitted incorrectly resulted in the grub screws being in the wrong position to locate within the grooves, subsequently they were able to work loose and fail to perform their function of securing the product to the base. To reduce the ability for this to happen, the first design amendment added 2 additional grooves for the grub screws, meaning there was no longer a 'front' and 'back'. Since then, the base has been further modified with the grooves being replaced by 4 custom sized holes, ensuring a tighter fit and reducing the ability even further of the grub screws being able to work loose.
6. Has there been a recall of any Easyfit base/Tap?
Due to the product not being faulty, no product recall has been issued for the Easyfit base or taps. When issues have occurred, whether installer error or product fault, we have been happy to arrange appointments for one of our highly trained field based service engineers to attend and complete full assessments of the product installation and issue root causes.
7. What testing do you carry out on the Easyfit base/taps?
Full testing of all Bristan products, designs and concepts are carried out to the highest level. We have on-site test facility at our Headquarters, this has the ability to replicate specific and detailed installation requirements to simulate different installation environments, perform long-life testing of mechanical functions and create high pressure tests to ensure all products meet the highest of safety and quality requirements.
Easyfit taps and bases specifically have had a full range of rigs and test equipment created for them, to ensure that placement of grub screw threads and locating holes are positioned accurately and consistently, within extremely low tolerances for error.
8. Can the Easyfit base be installed incorrectly?
The early designs of the Easyfit base, allowed for the base to be fitted backwards, resulting in the grub screws not screwing directly into the locating holes. Therefore, if installation instructions weren’t followed correctly the tap could then be left at risk of popping off from the base. Our latest Easyfit bases, following detailed and extensive design modifications, have removed the ability for it to be installed incorrectly, with the addition and refinement of extra grub screw locating holes to further strengthen the confidence we have in the Easyfit system and its quality and reliability.