Quality you
can rely on.
Day after day

Our Lifetime Guarantee means exactly that: cover for the lifetime of the product. Not five years. Not ten years. No hidden expiry date. Just long-term confidence that if something isn’t right, we’ll take care of it.*

About our Lifetime Guarantee

*Terms and conditions apply.

Repair, replace or refund promiseFor life
Specialist repairsWith a Bristan engineer during your first year
Fast, reliable supportFrom our customer service team

Repair, replace or refund promise – for life

Bristan products combine reliable performance, innovative features and long-lasting quality to suit every home.

Registering your Bristan product ensures faster access to support and helps us provide the best possible service whenever you need assistance.

Every Bristan product comes with the reassurance of a guarantee.

Register yours today so we have everything we need on file, making it quicker and easier to support you if you ever need us.

Registering is simple

1. Search for your product by code or name.
2. Select the correct product from the dropdown list.
3. Complete the registration form that appears below.

Search by product name, code, description or keyword

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Your Product

Purchase Details

Attach Proof of Purchase showing the full date dd/mm/yyyy to validate the guarantee.

Your Details

Your personal details are important to us. We will only process your data in a fair and lawful way and your details will never be passed onto third parties. We would like to continue to send you information about relevant products, news and services from Bristan Group. Please indicate how you would like to receive future communications from us:

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Can't find your product?

If you bought your product from one of our retail partners, the product code may not appear in our search.

This can include purchases from:
Plumb Centre, Screwfix, B&Q, Wickes, Victorian Plumbing or eBay.

If you can’t find what you’re looking for, just email POP@bristan.com with:
- Your name
- Product number
- Proof of purchase showing the full purchase date