Bristan's Lifetime Guarantee FAQs

Bristan Limited Lifetime Guarantee

Our Lifetime Guarantee is watertight. We want to make owning a Bristan product as easy as possible.

Here are the details of the Lifetime Guarantee and some commonly asked questions that may help. If you don’t find your answer, our Customer Service team can help on 0330 026 6273 or email enquire@bristan.com

Frequently Asked Questions (Lifetime Guarantee)

This guarantee is in addition to your statutory and other legal rights and is subject to the following conditions

Parts and Finish

All parts and finishes of Bristan products purchased from authorised Bristan sellers are guaranteed to the original consumer purchaser to be free from defects in materials and workmanship for the duration of home ownership where the product was originally installed.

For commercial purchasers, the guarantee period is one year. Commercial settings include industrial, institutional, or business premises such as dormitories, hospitality locations (hotels, motels, or extended-stay facilities), airports, educational institutions, healthcare facilities (including hospitals, rehabilitation centres, nursing homes, assisted or staged-care living units), Landlords (including rented accommodation), public spaces, and common areas.

What We Will Do

During the applicable guarantee period, Bristan will repair, replace free of charge, or refund any part(s), or finish this is found to be defective in material or workmanship under normal installation, use, and service.

Repair
Our first step will be to send you the spare part needed to fix the issue.

Replace 
If the required spare part isn’t available, we’ll replace your Bristan product free of charge with a new one of the same type and quality. If your original product is no longer manufactured, we'll provide a replacement that's as close as possible in quality and function.  

Refund
If we're unable to repair or replace the product, we’ll refund the original purchase price as shown on your proof of receipt. In some cases, we may ask for the original product to be returned, and we will arrange this at no cost to you. If your product is within it's first year of guarantee, we'll arrange for an engineer to carry out the repair or replacement at no cost, the installation must allow ready access to all products for the purpose of inspection, maintenance, or replacement.

What Is Not Covered (Limited Lifetime Guarantee)

Because Bristan cannot guarantee the quality of products sold by unauthorised sellers, this guarantee does not apply to any Bristan products purchased from authorise sources, unless otherwise required by law.

What You Must Do To Obtain Guarantee Service or Request Replacement parts

To submit a guarantee claim or request replacement parts, please contact us by calling 0330 026 6273, or reach us via email enquire@bristan.com or through our online channels. When submitting your claim, include the product model number (SKU code), Etch Code (Batch Code), the original purchase date, and proof of receipt by the original purchaser or their authorised representative (such as an installation contractor).

**Bristan products are made from premium materials, with hand polishing and electroplated finishes. Your taps or shower should be regularly cleaned with warm water, a mild pH-neutral liquid soap, and polished with a soft cloth. Any residues from soap, toiletries etc. should be rinsed off straight after use. Household bleaches and cleaners contain harsh chemicals and may damage the surface finish. Avoid using abrasive cloths, scouring pads, scrub sponges, steel wool or anything similar. Some surfaces such as nickel and pewter may be affected by the dye found in some cloths, so it is also important to avoid hanging cloths.