Service Centre

We care just as much about our customers as we do about the quality of our products. On this page, you'll find a host of advice and support and, if you can't find what you are looking for, then our fully trained team of customer experience creators are on hand to answer any questions. To speak to someone in the team, please give us a call on 03300 266 273.

Remember you can chat to an expert now...

Spare Parts

If you are looking for a spare part, simply click on the ‘find a spare’ button below.
Alternatively, if you need help, just ask one of our team by clicking on the ‘ask us for help’ button.


At Bristan, we want to make things as easy as possible for our customers. That's why we design products that are easy to fit and use, and that are quality tested to make sure they won't let you down.


Bristan 1 Years Product Guarantee

Bristan 2 Years Product Guarantee

Bristan 5 Years Product Guarantee

Returns Procedure

At Bristan, we always aim to offer the very best customer experience, even when you are returning products to us. That's why we have a simple returns process.


Caring for your chrome

We've developed a 'Love your chrome' cleaning kit which can be used to look after your Bristan taps and showers.

love your chrome taps




Bristan Group is committed to its responsibilities under the Directive to recycling and the reduction of landfill in the UK. Bristan Group is proud to be a Zero to landfill company.

An iStock image of a recycling sign

Find out more


Register your product with us now and, if you do have any queries after installation, we'll be able to identify your product and give you the best advice quickly.

Register a Product


Need some help? Check our FAQs for answers to some of our most commonly asked questions.

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Need some help? Speak to one of our friendly experts.

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