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Merchant Terms & Conditions

Conditions of Use

Please read these conditions carefully before using the Bristan website (the “Website”), operated by Bristan Group Limited (“Bristan”). By visiting the Website and accessing the information therein, you as user (“you”/”your”) signify your agreement to be bound by these conditions.



When you use any Website service or information or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, by posting e-mail messages or communications on the Website. Please note that the Website is an information resource only. Nothing on the Website shall be deemed to be an offer by Bristan to provide any goods or services to you. A contract for the provision of such goods or services shall be formed only when you have placed an order, accepted Bristan’s terms and conditions for the provision of such goods or services and Bristan has confirmed its acceptance of your order in writing


As part of the Website, we will recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience.



All content included in or made available through the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Bristan or its content suppliers and is protected by English and international copyright, authors' rights and database right laws.

You may not extract and/or re-utilise parts of the content of the Website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of the Website, without our express written consent. You may also not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our express written consent.



Bristan’s trademarks and trade dress may not be used in connection with any product or service that is not Bristan’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Bristan.



Subject to your compliance with these Conditions of Use, Bristan grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Website. This licence does not include any resale or commercial use of any information provided through the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Website information; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use are reserved and retained by Bristan.

You may not misuse the Website. You may use the Website only as permitted by law. The licences granted by Bristan terminate if you do not comply with these Conditions of Use.



You will need your own Bristan account to use the Website, and you will be required to be logged into the account.

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your “Account info” section of the Website. You must not use the Website: (i) in any way that causes, or is likely to cause the Website or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent or anti-competitive purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse access to the Website or terminate accounts if your behaviour gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws or these Conditions of Use.


We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. You should verify any information obtained before acting upon it. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Bristan will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Website.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.



These conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Conditions of Use and/or the Website shall be subject to the exclusive jurisdiction of the courts of England. Notwithstanding the foregoing, should the Website be accessed by anyone outside of the United Kingdom, it shall be that person's responsibility to ensure compliance with any locals laws to the extent that they do or may apply.



We reserve the right to make changes to the Website, policies, terms and conditions including these Conditions of Use at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Website. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.



If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.



This website is owned and maintained by Bristan Group Limited.

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