Guarantees


At Bristan, we want to make things as easy as possible for our customers. That's why we design products that are easy to fit and use, and undergo rigorous quality testing to make sure they won't let you down.

And our solid product guarantees mean you can have peace of mind that in the unlikely event something goes wrong it will be sorted easily for you with the minimum of hassle.

All of our products are covered by a guarantee. Most include both parts and labour (so we'll send an engineer to fix the problem as part of our guarantee). Please note that guarantees are only valid with proof of purchase and for extended guarantee periods, a copy of our email confirming your online registration.
Bristan 5 Years Product Guarantee

TAPS & MIXERS

5 YEAR PARTS
1 YEAR LABOUR

Or register to extend to 2 years FREE labour*.
Bristan 5 Years Product Guarantee

MIXER SHOWER VALVES

5 YEAR PARTS
1 YEAR LABOUR

Or register to extend to 2 years FREE labour*.
Bristan 2 Years Product Guarantee

ELECTRIC SHOWERS & POWER SHOWERS

2 YEAR PARTS
1 YEAR LABOUR

Or register to extend to 2 years FREE labour*.
Bristan 2 Years Product Guarantee

SHOWER PUMPS

2 YEAR PARTS
1 YEAR LABOUR


Or register to extend to 2 years FREE labour*.
Bristan 5 Years Product Guarantee

ACCESSORIES

5 YEAR PARTS ONLY

Includes bathroom accessories, shower accessories (e.g. hoses, handsets and rails), wastes, WC levers and light pulls.




*Labour is provided by an approved Bristan Care service engineer or appointed representative. The guarantee only applies to products with a manufacturing fault. There will be a call out charge for any incidents where no fault has been found with the product, or if the issue is due to poor installation or maintenance.

Register now for additional peace of mind

Register your product with us now, and if you do have any queries after installation, we'll be able to identify your product and give you the best advice quickly. Please note that proof of purchase will be required to arrange a claim and/or to arrange a visit by one of our expert Bristan Care engineers.

Register My Product

TERMS & CONDITIONS

This guarantee is in addition to your statutory and other legal rights and is subject to the following conditions:

The product was purchased within the United Kingdom or Republic of Ireland.

The product is used in domestic applications only. For commercial or non-domestic applications such as leisure centres, sports clubs, hotels, premises operating as a business, the guarantee period is reduced to 1 year.

The guarantee applies solely to the original purchaser with proof of purchase.

The installation must allow ready access to all products for the purpose of inspection, maintenance or replacement.

Repair under this guarantee does not extend the original expiry date. The guarantee on any replacement parts or product ends at the original expiry date.

Any part found to be defective during the guarantee period will be replaced without charge, providing that the product has been installed in accordance with the product's fitting instructions and used as the manufacturer intended.
 

The guarantee does not cover damage or defects caused by:

• Incorrect installation
• Repair using non-Bristan parts
• Accidental or wilful misuse
• Corrosion caused by the use of inappropriate cleaning products
• System debris, including the build up of limescale (which can be controlled through regular servicing and maintenance)
• Compensation for loss of use of the product or consequential loss of any kind.

If your product does not function correctly when you first use it, contact your plumber and make sure that it has been installed and commissioned in line with the Installation and User Guide supplied with the product. If this doesn’t solve the problem, then please visit www.bristan.com/bristancare for some helpful hints and tips, or contact Bristan Customer Service on 03300 266 273 where our expert team of advisors will be able to offer you, or your plumber, help and advice.
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