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New Lifetime GuaranteeRepair, replacement or refund on all parts and finishes.

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Customer Service



Need a hand? You're in the right place.

For almost 50 years, we've been providing reliable products, trusted guarantees and exceptional customer service. This page covers some of the most common questions and useful information you may need, but if you can't find what you're looking for, our award-winning Customer Service team is just a phone call away.

Call us on 0330 0266 273, Monday to Friday, 8.30am to 5.00pm.

 

Quality you can rely on. Our products come with reliable guarantees for added peace-of-mind.

Our guarantees

 Bristan's Virtual Remote Assistant VRA

Our industry first Visual Remote Assistance (VRA) lets us identify and resolve customer enquiries remotely through photos, video calls and in-call link sharing.

Visual Remote Assistance (VRA)

 The Bristan Group Customer Technical Advisor

Need some help? Check our FAQ's for answers to some of our most commonly asked questions.

Our FAQ's

 

If you're looking for a spare part, simply click on the ‘find a spare’ button below.

Find a spare

Returns Procedure

We work hard to make sure you love your product but if you do need to return it, we have made the returns process simple.

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Recycling

We're proud to be a zero-to-landfill company. Our specialist waste management partner ensures that general waste is mechanically sorted to remove the recyclable materials, while any residual leftovers are thermally recovered to produce electricity.


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Register a product

Register your product with us now and, if you do have any queries after installation, we'll be able to identify your product and give you the best advice quickly.

Register a Product

CONTACT US

Need some help? Speak to one of our friendly experts.

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Here to Help

Award-winning customer services

Whether you need some product advice, help from customer services or to request a spare part or service engineer visit, get in touch with our team today.

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Frequently asked questions

Need some help? Check our FAQ's for answers
to some of our most commonly asked questions.

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Why choose Bristan

Bristan is the UK's number one for taps and showers, with straightforward solutions for every bathroom and kitchen that you can trust time and time again.

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