FAQ's

Have Bristan guarantees changed?

From 1st April 2021, guarantees across our  kitchen and bathroom tap ranges have changed from 5 to 10 years. The new guarantee applies to applicable kitchen and bathroom taps purchased after this date.
 
Some exclusions may apply on the term of the guarantee; click here to find out more.

How do I service my product?

To service your product you will need to remove the valve or cartridge (specific instructions on how to remove the valve or cartridge is detailed in the Fitting Instructions of your product).  Once removed, soak the cartridge in a bowl with a 50/50 solution of warm water a white vinegar.  Wait for at least 4 hours before removing the cartridge to give it a good soak. Fully rinse the cartridge under running water to flush away any residual dirt.  Before placing the cartridge back, apply compliant grease on the cartridge seals.

Click here for a video guide to servicing your mini valve shower.

How can I stop my product from dripping?

The most common cause for a dripping tap or shower is limescale/water-borne debris. This can either block the valve so that it can’t close properly, or corrode the valve and seating which allows water to sneak through. To prevent this from happening, we advise that you service the valve every 6-12 months to clear any limescale or debris that may be stuck. 

If your product is already dripping and servicing does not resolve it, the valve will need to be replaced.

HOW LONG WILL CERAMIC DISCS LAST?

Following correct maintenance, your spare parts are covered for the length of your warranty against manufacturing faults. Any dripping valves should be cleaned immediately to ensure any debris doesn’t cause irreparable damage.  

Detailed instructions on how to service your product can be found in the Fitting Instructions. If you're unsure how to do this then please give us a call on 03300 266273.

I’M LOOKING TO PURCHASE ONE OF YOUR PRODUCTS. WHERE CAN I FIND OUT WHICH PRODUCT IS SUITABLE?

As all of our products are designed differently, they may require different pressures to work correctly. 

Please check your water system’s pressure against our product’s operational pressures before purchasing. 

If you need any further information, please get in touch.  

Why does my thermostatic valve provide only hot or cold water, not mixed?

For the water to mix correctly, the supplies need to be fed to the shower the correct way (hot on the left and cold on the right). Check that the feeds are correct and that the valve is not fitted upside down.

Why is the shower pump really noisy?

You may have some air within the pump unit which can cause some noise.  Purging/commissioning the pump should help release any air.  You may want to also check that the location of the pump and the water supply connections are as shown in the instructions.

Detailed instructions on how to purge/commission your pump can be found in the Fitting Instructions.

Why does my electric shower show the low pressure light?

All of our electric showers require a minimum mains water supply of 0.7 bar, so make sure your pressure is above this.  Blockages in the product filters can reduce the pressure to the unit, so check that they are clean and clear from any debris.

Detailed instructions on how to service the filters can be found in the Fitting Instructions. If you're unsure how to do this then please give us a call on 03300 266273.