1) CHECK THE WARRANTY

Faulty products can leave customers with a negative impression of a project, so its always important to opt for products from respected manufacturers that undergo rigorous quality testing.

Looking out for solid product guarantees also means that you are covered in the unlikely event something goes wrong. At Bristan, we want to make things as easy as possible for our customers. That's why we offer a ‘No quibble’ guarantee on all products, for total peace of mind.

2) SAVE TIME WITH EASY FIT

Products that are fast and easy to install can save contractors valuable time on site, reducing costs and keeping projects on schedule. When it comes to the kitchen, there are an increasing number of practical and stylish options that can speed up the installation process.

For example, Bristan’s new kitchen sink range has a unique Easyfit base already pre-installed along with pre-fitted flexi tails. This means that an Easyfit tap body can be fixed to the sink with minimum fuss – simply hook up the hose tails, push on the tap and tighten the grub screw.

2) LOOK FOR INDUSTRY LEADING CUSTOMER CARE

The standard of manufacturer customer service can often be overlooked by price considerations when ordering kitchen and bathroom fixtures and fittings. But in the event of a problem, contractors can quickly realise how important it is.

Where possible opt for products from companies that have a reputable brand and a commitment to excellence. At Bristan, our customer contact centre is the largest of its kind within the UK bathroom industry, offering post-installation support to tradespeople and end-users.

In 2018, our strong track record in this area was also acknowledged at the Customer Experience Awards, securing Gold in the Best Employee Engagement – The Voice of Employees category and Bronze in the Best Contact Centre Small – Customer Satisfaction category.

These three simple resolutions are just a few small steps towards best practice. But by following these top tips, contractors can get the year started in the right way. And you’ll have no problem keeping to them past February and beyond!