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#BRISTAN BULLETIN: 3 NEW YEARS RESOLUTIONS FOR CONTRACTORS

10th January 2019

Are you one of the quarter of Brits hoping to improve themselves in some way this year by making a New Year’s resolution?
The Big Bristan Story: 3 New Year's Resolutions for Contractors

Well, you may not be surprised to hear that an estimated 80 percent of New Year’s resolutions fail by February. Experts explain that resolutions are hard to keep because people often bite off more than they can chew, setting overly optimistic goals that quickly fall by the wayside.

For contractors coming back to work after the festivities, thinking about how to improve your day-to-day decision making can reap big rewards. But the key to successful goal-making is to make them realistic.

With that in mind, we’ve got three simple resolutions that we think all contractors should be considering when assessing different water delivery products in the next 12 months.

1) CHECK THE WARRANTY

 

Faulty products can leave customers with a negative impression of a project, so its always important to opt for products from respected manufacturers that undergo rigorous quality testing.

Looking out for solid product guarantees also means that you are covered in the unlikely event something goes wrong. At Bristan, we want to make things as easy as possible for our customers. That's why we offer a ‘No quibble’ guarantee on all products, for total peace of mind.








2) SAVE TIME WITH EASY FIT

 

Products that are fast and easy to install can save contractors valuable time on site, reducing costs and keeping projects on schedule. When it comes to the kitchen, there are an increasing number of practical and stylish options that can speed up the installation process.

For example, Bristan’s new kitchen sink range has a unique Easyfit base already pre-installed along with pre-fitted flexi tails. This means that an Easyfit tap body can be fixed to the sink with minimum fuss – simply hook up the hose tails, push on the tap and tighten the grub screw.








2) LOOK FOR INDUSTRY LEADING CUSTOMER CARE

 

The standard of manufacturer customer service can often be overlooked by price considerations when ordering kitchen and bathroom fixtures and fittings. But in the event of a problem, contractors can quickly realise how important it is.

Where possible opt for products from companies that have a reputable brand and a commitment to excellence. At Bristan, our customer contact centre is the largest of its kind within the UK bathroom industry, offering post-installation support to tradespeople and end-users.

In 2018, our strong track record in this area was also acknowledged at the Customer Experience Awards, securing Gold in the Best Employee Engagement – The Voice of Employees category and Bronze in the Best Contact Centre Small – Customer Satisfaction category.

These three simple resolutions are just a few small steps towards best practice. But by following these top tips, contractors can get the year started in the right way. And you’ll have no problem keeping to them past February and beyond!

An Image of the Bristan Test Lab




An image of an easy fit bristan kitchen tap being installed onto a kitchen sink




An image of a Bristan Customer Service Creator