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FAQs

Need some help? Check our FAQs for answers to some of our most commonly asked questions.

If you can't find what you're looking for, you can speak to one of our team by live chat or call 03300 266273.

Have Bristan guarantees changed?

From 1st April 2021, guarantees across our core and Designer kitchen and bathroom tap ranges will change from 5 to 10 years. 
The new guarantee applies to applicable kitchen and bathroom taps purchased after this date.

And we’re so confident that you can count on the quality of our taps that we include the cartridge as part of the guarantee - something that isn't standard practice in the bathroom industry. 

Some exclusions may apply on the term of the guarantee; click here to find out more.

How do I register my product?

Registering your product with us is quick and easy.

And, if you do have any queries after installation, it means we'll be able to identify your product straight away, saving you time and effort later on.

You can register your product here.

How can I make a claim under warranty?

 

If your product has a manufacturing fault within its guarantee period, we’ll send you replacement parts free of charge. You should register your product before any claims are made online here. You will just need to provide us with a few details and upload a copy of your receipt, installation invoice or NHBC certificate (if you have a new build house).

Once registered, get in touch and we’ll let you know what options you have to resolve the issue.

How do I service my product?

 

To service your product you will need to remove the valve or cartridge (specific instructions on how to remove the valve or cartridge is detailed in the Fitting Instructions of your product).  Once removed, soak the cartridge in a bowl with a 50/50 solution of warm water a white vinegar.  Wait for at least 4 hours before removing the cartridge to give it a good soak. Fully rinse the cartridge under running water to flush away any residual dirt.  Before placing the cartridge back, apply compliant grease on the cartridge seals.

Click here for a video guide to servicing your mini valve shower.

What's the best way to clean my taps and showers?
 

Residue from water, soap, toothpaste, shampoos, shower gels and limescale can look unsightly and even damage the chrome on your products.  We suggest that any residue is removed as quickly as possible after use and regular cleaning of your products using warm soapy water (a mild pH-neutral liquid soap). 

For extra sparkle, try a ‘Love Your Chrome’ cleaning kit, which is available to purchase directly from us here.

How can I stop my product from dripping?

 

The most common cause for a dripping tap or shower is limescale/water-borne debris. This can either block the valve so that it can’t close properly, or corrode the valve and seating which allows water to sneak through. To prevent this from happening, we advise that you service the valve every 6-12 months to clear any limescale or debris that may be stuck. 

If your product is already dripping and servicing does not resolve it, the valve will need to be replaced.

Do I need a slotted or unslotted waste?

 

This depends on the type of basin you have. If your basin has an overflow to release any excess water, then you will need a slotted waste to ensure this excess flows through the pipework. If you do not have an overflow, then you will need an unslotted waste.

What are Bristan taps made of?

 

All tap bodies are manufactured from brass. Most are then plated in chrome, however we also use gold and coloured finishes.

How do I install an Easyfit tap?

 

Our Easyfit taps are designed to make installation and maintenance quicker and easier.  A step by step guide can be found in the Fitting Instructions. 

Click here to see just how easy it is to install an Easyfit tap.

Why isn't my boiling water tap producing boiling water?

 

Our boiling water taps use a vented tank (not pressurised) as we want to prevent any spitting or bubbling of boiling water from the spout as you use it, reducing the risk of scalding.

You may find that the exact water temperature you get in your mug can vary. Just like any other boiling water tap, this can be due to a number of factors such as the temperature of your mug, a cold spout, excess pipework and the re-heat cycle to name a few.

Why isn't my bar shower getting warm/hot?

 

Thermostatic valves require reasonably balanced supply pressures. If you have a high difference in pressure between your hot and cold supply, you may need a pressure reducing valve to balance these.

Why does my thermostatic valve provide only hot or cold water, not mixed?

 

For the water to mix correctly, the supplies need to be fed to the shower the correct way (hot on the left and cold on the right). Check that the feeds are correct and that the valve is not fitted upside down.

Why can't I get my shower as hot as I would like, even if I turn it to the max?

 

Our showers have been factory set for the temperature.  If you find that you want your shower a little warmer than this setting, then you can re-calibrate the shower valve.  This involves moving the temperature adjusting screw (clockwise to make it cooler and anti-clockwise to make it warmer).  We do recommend that the temperature is set no higher than 43 degrees.

Detailed instructions on how to re-calibrate your product can be found in the Fitting Instructions.

Why is the shower pump really noisy?

 

You may have some air within the pump unit which can cause some noise.  Purging/commissioning the pump should help release any air.  You may want to also check that the location of the pump and the water supply connections are as shown in the instructions.

Detailed instructions on how to purge/commission your pump can be found in the Fitting Instructions.

Do Bristan guarantee valves against dripping?

Our 5 year warranty covers against any manufacturing faults, but not damage caused by water debris.

The shower pump won't start

 

Make sure that the electricity is turned on and the fuse is ok. Check that water is flowing from the shower head when the shower mixer valve is turned on. If not, a negative head pump may be required.

My mixer tap is leaking

 

Any dripping valves should be cleaned immediately to ensure any debris doesn’t cause irreparable damage to the valve or valve seating. If you're unsure how to do this then please give us a call on 03300 266273.

How long will ceramic discs last?

 

Following correct maintenance, we guarantee all tap parts for 5 years against manufacturing faults. Any dripping valves should be cleaned immediately to ensure any debris doesn’t cause irreparable damage. If you're unsure how to do this then please give us a call on 03300 266273.

Why does my electric shower show the low pressure light?

 

All of our electric showers require a minimum mains water supply of 0.7 bar, so make sure your pressure is above this.  Blockages in the inlet filters can reduce the pressure to the unit, so check that they are clean and clear from any debris.

Water trickles from the tap after turning it off

 

This can be caused by 'capillary action' where any water remaining in the spout is siphoned out. This is a nuisance rather than a product fault. Some products allow an aerator to be fitted which may help reduce the amount of water being siphoned from the product. You can contact us via web chat or call us on 03300 266273 if you would like any further information regarding this.

Water is coming from the cold water tank overflow pipe, and there is warm water in the tank

 

Check that the non return valves (NRVs) in the shower are functioning correctly. Failed NRVs can cause water to backflow into the water system. Repair, replace NRVS, or fit an in-line valve into the shower supply pipework.

I've fitted a power shower and can't get the pump to turn on. I've checked water flows from the shower head

 

Check that the purge switch (inside the cabinet) is set to "shower" position, or that the 'Eco' button (if fitted) is not switched on.