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Contact Us

Our friendly customer service team are available to answer your questions on products, installation, maintenance and servicing.

We’d love to resolve your issues quickly so you can get on with your day. Simply select the question from the dropdown below to begin or call us on the number.

Also - our products come with a guarantee, so if you’re still within the guarantee period, please make sure your Register your bristan product before you get in touch.

Our opening hours are: Monday to Friday - 8.30am to 5.00pm


You can contact us by emailing enquire@bristan.com or complete the request a call form for us to get in touch with you.

Or you can call us directly on 0330 026 6273.


Bristan, Birch Coppice Business Park, Dordon, Tamworth
B78 1SG


Click here to download a map to find us.


IMPORTANT: If you’d like us to help you resolve an issue with your product, let us know and we’ll get in touch with some options to resolve it as quickly as possible. Don’t forget to include the product, age, water system, the specific issue you’re experiencing and your address if we need to send you some spare parts. You can also upload a photo of your product in the “choose file” section so we can make sure we’ve got it right for you.