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Contact Us

Our friendly customer service team are available to answer your questions on products, installation, maintenance and servicing.

We’d love to resolve your issue, simply select the question from the dropdown below, all enquiries through our form can currently take up to three working days. Alternatively, call us on the phone number on this page.

Also - our products come with a guarantee, so if you’re still within the guarantee period, please make sure your Register your bristan product before you get in touch.

Our opening hours are: Monday to Friday - 8.30am to 5.00pm

CONTACTING US


You can contact us by emailing enquire@bristan.com or complete the request a call form for us to get in touch with you.

Or you can call us directly on 0330 026 6273.
 


OUR ADDRESS

Bristan, Birch Coppice Business Park, Dordon, Tamworth
Staffordshire
B78 1SG

FIND US

Click here to download a map to find us.


REPORT A PRODUCT FAULT

IMPORTANT: If you’d like us to help you resolve an issue with your product, let us know and we’ll get in touch with some options to resolve it as quickly as possible. Don’t forget to include the product, age, water system, the specific issue you’re experiencing and your address if we need to send you some spare parts. You can also upload a photo of your product in the “choose file” section so we can make sure we’ve got it right for you.