Contact Us


Our friendly customer service team are available to answer your questions on products, installation, maintenance and servicing.

We’d love to resolve your issues quickly so you can get on with your day. We’ll need some information from you to diagnose any faults, such as the product you have any issues with, when you purchased it, the water system your product is installed on and the specific issue you’re experiencing.

Our products come with a guarantee, so if you’re still within the guarantee period, please make sure your product is registered before you get in touch.

Our opening hours are:

Bristan Customer Service - Monday to Friday - 8.30am to 5.00pm
Bristan Sales - Monday to Friday - 8.30am to 5.00pm


You can contact us by emailing or complete the request a call form for us to get in touch with you.

Or you can call us directly on 0330 026 6273.


Bristan, Birch Coppice Business Park, Dordon, Tamworth
B78 1SG


Click here to download a map to find us.


IMPORTANT: If you’d like us to help you resolve an issue with your product, let us know and we’ll get in touch with some options to resolve it as quickly as possible. Don’t forget to include the product, age, water system, the specific issue you’re experiencing and your address if we need to send you some spare parts. You can also upload a photo of your product in the “choose file” section so we can make sure we’ve got it right for you.

Preferred communication *

Preferred time for call-back

Product Type *

Is your product in Warranty? *

As your product is in warranty please upload a copy of your proof of purchase, this can be a receipt, installation invoice or a picture of the etching on the product base.

What is the age of your product? *

What is the fault? *

Description of the fault? Please include as much detail as possible regarding to the fault including what water system you are on, what is your water pressure and a picture of your product.