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A Christmas message from Ian Hansell

It’s been an incredible year but it’s the remarkable people I will remember and it’s you my friends, customers and colleagues I’d like to focus on as we all look forward together to Christmas.
Who would have thought last January our world would have changed so dramatically in such a short time.  Never could I have imagined a need for Nightingale Hospitals, and I am so proud of how the team responded when we received an urgent call to support the incredible effort of the NHS.  Our warehouse manager and one of his operatives came in, picked, packed and delivered the order over a weekend. They did not need to do that, but they wanted to. They went that extra mile, which to me is incredible.

It is all the acts of kindness that I will remember and how together our community has faced unforeseen challenges, adapted and continued to deliver for our customers throughout.  Such resilience is remarkable and gives me great hope for the future. 

I’d like to take the opportunity to acknowledge and thank our valued customers. It’s been an interesting year but together we’ve found a way through, we’ve listened, learned and adapted. 

For so many in our sector, the Builders’ Merchants Federation has been our voice and invaluable source of clarity in a time of uncertainty. I’d personally like to thank John and the BMF team for their unwavering support during this time.

John was just one of six industry leaders who joined our virtual round table event in partnership with Builders’ Merchants News last month.  It was great to come together with a positive, solution-focused mindset and discuss how we can move forward together in the new year. 

Wishing you all a well-deserved rest and happy and healthy new year.

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