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Our Brand Promise

Bristan leads the market for showers and taps. In fact, one in five homes in the UK has a Bristan tap fitted. At the heart of Bristan’s success is a promise to our customers; to make life easier.

Exceptional Customer Service

At Bristan, we want to make life easy for our customers. That’s why we have developed an exceptional range of easy fit taps and showers, with lots of friendly design features to make them great to look at and easy to use. We also back them up with rock solid guarantees and the support of Bristan Care, our comprehensive package of customer support which includes:

Solid guarantees

All Bristan products are quality tested and carry robust guarantees against manufacturing defects so, in the unlikely event that anything should go wrong, we can quickly and easily sort it out. We also offer extended warranties.

Expert customer service

Our 70 strong team of technical support advisors are available to offer installation advice, talk you through quick maintenance checks, or recommend the best course of action to fix any problems.

Mobile service engineers

Our expert team of mobile engineers provide free support for products that are in warranty, but are also available to service products that are out of warranty.

Spares store

We hold thousands of spares and we keep them for discontinued products for five years. Spares can easily be ordered online and are dispatched – via first class post - the same day.

Expert advice

Find easy to follow ‘how to’ video guides and technical FAQs online at www.bristan.com.  Our guides take you step-by-step through many product installations and there are easy guides to quick product fixes and servicing.

Easy to Access Products

Our nationwide network of stockists mean that Bristan products are easy to get hold of and, if your local supplier hasn’t got one of our showers or taps in stock, they just have to give us a call and we can get the product delivered to them the next day by noon, thanks to our Bristan Express delivery service.

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Bristan Care

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Bristan Express

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